DRC Suspension Issue

[Coffee32]

I had an intermittent suspension warning light that became permanent. Car was taken in and as driven into service area by reception guy he commented that it appeared to be knocking, I presumably had got used to it. End game, they replaced the off side front suspension unit and sensors, adjusted tracking and re calibrated all the other gizmos. Net result, runs much much more smoothly...different car. All done under warranty as car is only 10 months old

[Ricky]

Some of the forum members on here will already know that I had the same knocking problems you guys are experiencing, and have heard my input before, but I thought I'd contribute to this thread anyway in the hope it helps somebody get their car fixed, because I wasn't able to get mine fixed !!!!!!! Oh and apologises in advance for a long post !!!!!!!!

The following is obviously only a shortened version of what happen over the space of a few months but it will give you the idea of my experiences.

I complained about the suspension knock from both front shocks from brand new with 50 miles on the clock. I got the, 'its just a characteristic of the car' Sir from the minute I told the dealer what the problem was. They agreed to look at the car anyway and came back to me the following day saying the shocks were all checked and reading the correct pressure so as they couldn't find anything wrong with the car they told me to come and collect. It was obvious from day one that they weren't going to be much help, but I refused to take the car back until the noises were fixed. They then asked for advice from Audi's Technical Department. They again insisted there was no 'fault' with my car, and for that reason they wouldn't even replace the shocks because Audi's Technical Department wouldn't authorise the replacements. When the pressure escalated after a few months my service manager even told me that he had been speaking to someone so high up in Audi's UK technical department that he couldn't be contacted directly, and he advised him that there was no point in changing the shocks because, this was 'normal DRC operation', and even if it did fix the fault it would return at some other point in time and I would be unhappy again. Have you ever heard as much bull <beep> in your life ???? In fact, for months they never once deviated away from, its an 'unavoidable characteristic' Sir !!!!!!!

I then escalated my issue to Mr Andre Konsbruck, the managing director of Audi UK. I did that simply because I had DRC issues in my previous B7 RS4 (that incidentally after a long drawn out episode were eventually fixed), and as I wanted a prompt repair this time with my new improved B8 car, I thought I was doing the right thing. I kept asking how did a 'fixable fault' 7 years ago has now become an 'unavoidable characteristic', (Audi actually acknowledged the problem and gave anyone with B7 RS4 DRC issues extended warranty coverage on their shocks). To this day I still haven't got a straight answer to this question !!!!! When I told them my last B7 RS4 had this exact same fault and was repaired by replacing its shocks, all they would say was, we cannot comment on what fault your last car had, but after investigating my current complaint they can categorically say there is no fault with my car.

As I had been asking technical questions regarding this noise, Audi UK said they would need more information from the Audi factory before answering, but did eventually offer to fly a guy from Audi's Technical Department to test drive the car with me and discuss why this was happening and replace my shocks while I was standing beside him. As he was more qualified to answer technical questions, I was told that he could give me the answers I was asking for. I was over the moon to hear this because it was the first time they had actually offered to replace anything on the car. I was told I'd be contacted when they could arrange the visit and I could be there in person. I have to be honest, I was sceptical about this as I didn't for one minute believe that health and safety these days would allow a Joe blogs like me to stand in the dealers workshop while a technical guy replaced my shocks, but took them at their word. A few weeks later I got a call to say the guy had been and gone, had driven my car and said there was no fault, so wouldn't be replacing anything. I was raging and don't believe for one minute they sent anyone over !!!!!!! They did give me the guys name and I asked for his contact details so I could talk to him about his thoughts after test driving my vehicle but they said it was against their policy to give out his contact details. Mh......m !!!!!

Even before purchase I tried to convince myself about the DRC thing as it was an upgrade, so carefully listened when I drove their demonstrator which had no DRC noises. I even asked their master tech had he ever worked on any B8 cars for this DRC fault to which he replied no. Unfortunately for me the day I left my car in they insisted we take a test drive in another RS4 sitting on the forecourt, and this didn't turn out to be a good idea as this car had the same knock too. That's why they kept saying they couldn't understand why I was pushing this as the noise had been demonstrated to me in another vehicle, so was deemed to be normal. They refused to listen to the fact that I had driven two other cars at their dealership which had no noise. One was my original test drive and the other was on an Audi RS driving day I was invited too !

The saga continued for a couple of months with a member of their senior team. I even tried to offically reject the car because of my DRC issues, but Audi wouldn't accept the rejection because they said there was no 'fault' with my car. They agreed the noises were there, but consistently came up with statements like :

* (Quote from the dealer)........Audi technical asked us to check the pressures and then carry out no further work if the vehicle demonstrates no reason for concern with the pressure of the shocks and if demonstrated with another vehicle.

* (Quote from Audi's senior team)......... that the noise heard is consistent with other vehicles tested and relates to the reaction valves in the DRC suspension unit and as such there is no repair planned as this noise is a function normality.

* When asked why this knock cannot be heard in all RS4's, I got the following reply from the senior team...........Due to manufacturing tolerances it is possible that parts of the DRC system in some vehicles may display this characteristic.

* (Quote from Audi's senior team)......... we can only reiterate at this point that there would be no benefit to replacing the shock absorbers as the noise is operational.

* (Quote from dealer after I told them I wouldn't take the car back until the issues were fixed)........ May I suggest you reflect over the weekend and reconsider taking the car back with the reassurance that the car is as it should be.


These are obviously only a few statements regarding my issues and I genuinely tried to escalate it as high as possible, but Audi UK simply would do absolutely nothing for me. I even asked for my money back and it to be used against a new Q7 just to keep things amicable and try to rekindle a relationship with Audi, but they refused again as they insisted there was no fault with my car and at that stage they didn't see the need for any goodwill.

I tried contacting some of the consumer programs like 'don't get done get dom' and even tried Auto Express, but to cut a long story short you get an automated reply nicely saying thanks for getting in touch , but as they arent filming at the minute, their mailbox isn't checked on a daily basis, but if the researchers have an interest in your story they will get in touch. I suppose this eliminates the need to reply to every single email. Needless to say I never heard back from any of them. Someone mentioned about contacting watchdog. The forum guys in years gone past did contact Watchdog about DRC issues with the B7 RS4 but they were basically told that it didn't affect enough of the population for them to look into it. So that avenue was hit on the head.

I had no other option but to take the car back as it was sitting at the dealers for a few months, and they were doing nothing to help. To add to my frustration, the master tech's didn't even have the ability to re pressurize the shocks correctly and it was knocking worse than before it went in. That coupled with the fact that the steering was now sitting off centre when driving down a straight road just absolutely destroyed my confidence in the dealers ability.

So basically no matter what way I turned I was getting no where and as both my front shocks were knocking I simply couldn't live with the noises on a daily basis I regrettably ended up selling the car. Its such a shame because its a great car bar this bloody DRC issue. I was frustrated because this RS was a long term keeper in my opinion and as such I had paid for both a 5 year Audi warranty, and actually paid £2000 more than a mainland dealer quote (I live in Northern Ireland) because I was reassured that if I bought from my local dealer and serviced the car there, if a problem ever arose Audi goodwill would be applied. Money absolutely wasted and no goodwill was ever given.


I also asked for an official letter from Mr Konsbruck stating what they have been telling me verbally all along, that the noises I was hearing were an unavoidable characteristic due to Audi's allowed tolerances with their suspension components, and to state that in no way did the car handle any differently, and most importantly, that there were no safety issues, and that it was as they put, it normal operation. I specifically asked for this because I was convinced the car would be hard to sell on, and therefor asked for their help, by officially stating in a letter simply what they have been telling me. The objectives were, to satisfy the next potential owner that it wasn't a problem, give them peace of mind, help me sell the car, and to get it in writing officially. Its no surprise to date, I have never had a reply from Mr Konsbruck, or indeed any official statement from Audi UK.

I have no doubt I have missed some parts of the saga, but off the top of my head thats basically summarises it !

I will continue to watch this post with interest to see how any of you get on, especially regarding the rejection. Best of luck lads, because honestly, I think you'll need it. Audi will never admit there is a fault with the DRC. Too many consequences if they do !!!!!!!!!!! Having said that though, I hope you all get a better outcome than I did, and at the very least get a repair. I have been an Audi fan for years, but my enthusiasm has diminished simply because of DRC problems in my last two RS4's. I have no problem with a car having a fault, because lets face it, most do at some point in time. But as one someone else on here has already said, its the way you get treated when you have a fault that has a huge impact on your enthusiasm for the brand. Come on Audi, do the right thing !!!!!!!!

[carsarecool]

They will have learned from the B7/C5. This time they won't accept liability for anything.

[boff]

This is starting to scare me..... I seriously hope my car is OK - and I feel for you guys fighting the issue, it takes too much time out of the day, you almost end up obssesed, I was hoping these issues had been fixed, being an original RS6 owner!

[miatang]

Is it possible for you guys to post up which dealers you guys went to.

[Ricky]

That would be a good idea actually as certain dealers do seem to be more keen to help regarding this issue !

Its immaterial which dealer I used as I live in northern Ireland and most of you guys are on the mainland, but Belfast Audi were simply useless !!!!

[ARSEY4]

Cam I make a suggestion and I am more than happy to get this started. Back in 2007 a few us drafted up a letter and created a rolling post that quite simply listed the forum username, the car and very brief description of the fault. The idea being the next person would copy the list in to his post and add his name and so on. I drafted a letter which I think each person altered and we all ran off the list and sent it to Audi. This was instrumental in getting the B7 extended warranty through.
Audi will not do a thing until people stand up and take them on and why would they!
I will dig out the old post and start a new thread if there is a willingness from board members.

[ARSEY4]

This is what we ended up with on the B7 Forum and here is a link the the thread with the draft letter. viewtopic.php?f=35&t=69655&start=30

NO FAIL
1 Housemaster - Saloon – 41,500 - April 06
2 Plodwyn - 5,700 - Pontypridd - July 06
3 marktowl - Saloon - 43,000 - Plymouth - Feb 08
4 scoobyc - Avant - 25,000 – April 08 - checked by non Audi garage
5 SR71 - Saloon - 28000 - Cardiff - Oct 09 - Still dry
6 Jezzer - 8,700 - Hitchin - June 08
7 Mjc_rs4 - Avant – 6,200 - Exeter
8 UNI555 - Avant - 20,000 - Sheffield - Jan 09
9 spikeyoldbiker - Saloon - 32,000 - Feb 09
10 Lexos- Avant - 55'000km -Switzerland - August 2007
11 HenryHale2704 - Avant - 44,000 - Camberley - September 2008
12 Baza - Avant - 23000 - Sussex - Oct 06
13 Neckarsulm - Avant - 34000- Midlands - misting on OSF Jan 10 but still OK Oct 10
14 S4INT - Avant SS+ (second one!) - 30000 - Sussex - slight misting NSF but OK OCT 10
16 RS4414-Saloon 30k june 2006 model.
17 pandavet - Avant - 36,000 - France - dec. 2006
18 skaranv - Saloon - 35,000 - London - Aug 2011
19 merlinus98 - Saloon - 38500 - Monte-Carlo (German origin) - Jan. 2006
20, mac911rs4, kent, B7 RS4 Avant, 24k, last serviced at 18k no problems and checked with audi tonbridge 02/03/12 (FASH)
21, mark758 - 2007 Cabriolet - 13,000 - Milton Keynes Audi - March 2012

DRC FAIL
1 PatrickRS4 - Avant - 19,800 - Camberley - Dec 07 - NSF
2 RJKFlyer - Saloon - 11,500 - Sussex - Jan 08 - Fronts
3 MrM - Avant - 9,900 - Teesside - Feb 08 - Fronts & Valve
4 Marcus_RS4 - Saloon - 14,950 - Camberley - All 4 & Valves
5 mallinguard - Avant - 29,000 - Pentraeth - Fronts & Valve
6 ARSEY4 - Saloon - 10,500 - Notts - March 08 - Fronts & Valve
7 Dom888 - Avant - 21,000 - Milton Keynes - March 08 – OSF
8 JHW - Saloon - 16,500 - Docklands - March 08 - NSF & Valve
9 W8PMC - Saloon - 22,000 - Camberley - Mar 08 - Fronts & Valve
10 rAudiguy - Saloon - 5,000 - March 08 – Fronts
11 NeilFur - 21,000 - All 4 & Valves
12 S4INT - Avant SS+ (first one) - 18,000 - Tonbridge - April 08 - Fronts & Valve
13 4wheeldrift - Avant - 3,300 - Leeds - April 08 - Fronts & Valve
14 RS4MAD - Saloon - 13,500 - Macclesfield - April 08 – NSR
15 Caldy - Saloon - 2,500 - Newcastle - April 08 - OSF & Valve
16 andymcg99 - Saloon - 13,500 - Cheshire - April 08 - Fronts & Valve
17 Marcus_RS4 - Saloon - Camberley - All 4 & Valves
18 Softail - Saloon - 15,000 - Warrington - April 08 - Fronts & Valve
19 Dom81 - Avant - 7,500 - Camberley - May 08 - Fronts & Valve
20 mac4RS - Avant - 19,000 - Ipswich - May 08 – NSF
21 Mgbruce - Avant - 21,000 - Aberdeen – May 08 - Front & Valve
22 JackWood - Avant - 18,000 - Stockport - May 08 - Front & Valve
23 RJKFlyer - Saloon - 11,500 - Sussex - May 08 - All 4 & Valves
24 OliF-H - Saloon - 4,000 - Newbury - May 08 - Fronts & Valve
25 ChrisRS4 - Avant - 12,500 - Inverness - May 08 - Fronts & Valve
26 Rotavirus - Avant - 25,000 - Coventry - May 08 - Fronts & Valve
27 Love_iTT - Cabriolet - 9,600 - Huntingdon - May 08 - Fronts & Valve
28 MFire - Avant - 18,000 - Reading - May 08 - Fronts & Valve
29 Hanbury – Saloon - 15,500 - May 08 - All 4
30 Chrisb - Avant - 14,500 - Sheffield - May 08 - Fronts
31 Boysey - Avant - 11,800 - Yeovil - Jun 08 - Fronts
32 Booski - Avant - 19,500 - Huddersfield - Jun 08 – Fronts
33 mallinguard - Avant - 63,000 - Liverpool - Rears & Valve
34 Hanbury - Saloon - 17,800 - June 08 - All 4
35 Antares - Avant - 15,000- Kosice SVK - June 08 - Fronts
36 Dom888 - Avant - 22,000 - Camberley - July 08 - All 4 & Valves
37 JackWood - Avant - Stockport - July 08 - Valves & Hoses
38 ChrisRS4 - Avant - Inverness - July 08 - Fronts & Valve
39 PLG - Saloon - 30,000 - Amersham - All 4
40 MEV - Avant - 11,000 - Newbury - Jul 08 – Fronts
41 Chrisb - Avant - Sheffield – Fronts
42 David_R - Saloon - 12,600 - Reigate - July 08 - Fronts
43 dubbers - Avant - 19,000 - OSF
44 Scoobysnack - Saloon - 14,650 - Camberley - Fronts & Valve
45 Iain_S4 - Saloon - 16,100, - Highland Audi - July 08 - Fronts & Valve
46 APM - Saloon - 83,000 - APS Brackley - July 08 - All 4 (moved to KW v3s)
47 Puggers - Cabriolet - 10,200 - Croydon - July 08 - Fronts & Valve
48 NeilFur - 43,500 - Complete DRC replacement
49 byron13 - Saloon - Sept 08 - Rears
50 Chrissy - Saloon - 6,500 - Aberdeen - Oct 08 – Fronts
51 Declan - Avant - 12,000 - Armagh - Oct 08 - Fronts
52 MFire - Avant - 21,000 - Reading - Sept 08 - Fronts & Valve
53 P_G - Avant - 38,000 - Tyneside - Nov 08 - Fronts & Valves
54 ADR14N - Avant - 22,000 - Watford - Nov 08 – Fronts
55 Booski - Avant- 28,000 - Huddersfield - Nov 08 - All 4 & Valves
56 Golich - Avant - 18,000 - Aberdeen - Nov 08 – Fronts
57 Duud40 - Saloon - 56,000 - Nov 08 - Fronts (moved to Bilstein pss9 and H&R sways)
58 PLG - Saloon - 25,000 - Amersham - Dec 08 - NSF
59 OliH - Avant - 30,000 - Worthing - Dec 08 - All 4 & Valves
60 P_G - Avant - Tyneside - Dec 08 - DRC Pipe replaced
61 Sandymat101 - Avant - 16,000 - Stoke - Dec 08 - Fronts
62 Matthew.Lewis2 - Saloon - 17,500 - Dubai - Dec 08 - Fronts
63 Dom81 - Avant - 9,500 - Camberley - Jan 09 - Fronts & Valve
64 JackWood - Avant - 32,000 - Stockport - Jan 09 - All 4 & Valves
65 Pig - Saloon - 19,000 - Stansted - Jan 09 - Fronts & Valve
66 Karl - Saloon - 17,500 - Gloucester - Jan 09 - Fronts & Valve
67 BarnRS - Avant - 16,000 - Camberley - Jan 09 - All 4 & Valves
68 W8PMC - 37,000 - Feb 09 - Preston - Fronts & Valve
69 mip - 11,000 - OSF
70 paulslacey - Fronts
71 LMA07 - 07 Saloon, 13,760 miles - Aberdeen Feb 09 - Both front shocks appear damp
72 Avantus2 - 16,500 - Feb 09 - Fronts
73 NGS521 - 31,500 - Aberdeen - Feb 09 - NSF
74 genova - Avant - 10,000 - AMAG Switzlerand - Feb 09 - Fronts & OSR
75 scottmk1 - Saloon - 24,000 - Fire Seat - Feb 09 - All 4
76 DrNick - Avant - 20,000 - Hull - Feb 09 - Fronts
77 bn8959 - Avant - 18,000 - Bristol - March 09 - Fronts & Valve
78 RSLS - Saloon - 7,500 - Audi South-West - Mar 09 - Fronts
79 byron13 - Saloon - 13,500 - March 09 - OSF & Valve
80 Gazzer68 - Avant - 29,000 - Fronts & Valve
81 shindy - Saloon - 20,000 - Glasgow - March 09 - Fronts
82 JMC - Avant - 14,000 - Perth Audi - All 4 & Valves
83 gmk666 - Avant - 34,000 - Whetstone - Fronts
84 Al'srs4 - Saloon - 25,000 - Bolton - Fronts & Valve
85 Hogster - Saloon - 30,000 - Camberley - Fronts & Valve
86 Adam - Saloon - 12,800 - Wimbledon - Mar 09 - Fronts
87 DrGold - Saloon - 17,000 - Stansted - Mar 09 - Fronts
88 r4fdud - Avant - 19,000 - Blacbkurn - Fronts
89 Outtlaw - Avant - 25,000 - Lea Valley - Fronts or Rears
90 ThingsRS4 - Saloon - 17,000 - Shrewsbury - March 09 - Fronts
91 advuk - Saloon - 25,000 - Bury St Edmunds - April 09 - Fronts
92 AlexW - Saloon - 24,000 - Newcastle – Fronts
93 RS04COM - Saloon - 10,000 - Perth - April 09 - Fronts
94 Timrs4- Saloon - 46,000 - Camberley - April 09 - OSF & Valve
95 reevesroadster - Avant - 22,000 - All 4
96 scottmk1 - Saloon - 25,000 - April 09 - OSR
97mmdr7qam - Saloon - 15,000 - Cheshire Oaks - April 09 – Fronts
98 Nib - Avant - 16,000 - Camberley - Apr 09 - Fronts & OSR
99 LMA07 - Saloon - 15,000 - Aberdeen - Apr 09 - OSF
100 sar - Saloon - 20,000 - Teeside - April 09 – OSF
101 NeilFur - 58,000 - 3 weeping & 4th failed - Audi to start by replacing 1 shock & 1 Valve
102 ^Qwerty^ - 33,000 - York Audi - OSF weeping replaced and DRC recharged
103 bfettie saloon 46000 -perth audi - entire DRC ,5yr goodwill warranty
104 porky - 2006 RS4 cabriolet 16,000 miles - both fronts. report to Audi 30/05/2009
105 Longfur 2007 RS4 saloon 17,000 - all four shocks, Audi Docklands. 23/08/09
106 Brooner 2007 RS4 Avant 17500 front shocks Aberdeen Audi 17/08/09
107 Jimmy 2006 RS4 Avant 34000- all four shocks Audi Derby 01/04/09
108 Xtreme 2007 RS$ Avant 18000 - front shocks to be replaced under warranty - leaking
109 Golich2007 RS4 AVant 28K rear shocks AberdeenAudi July 09
110 andymcg99 2007 RS4 Saloon 27300 - Chester - Sep 09 - OSF and OSR to be replaced under warranty (again)
111 Iain_S4 - Saloon - 33,000 - Highland Audi - Sept 09 - OSF replaced & DRC recharged, (second time, see #45)
112 Jh001ace - RS4 Cab - 27k - Front shocks- Poole Audi
113 Phil3103 - RS4 Saloon - 23k - Front shocks - Manchester Audi
114 Northernpar - RS4 Saloon - 18.5k - Front shocks - Aberdeen Audi
115 Pad125 -RS4 Saloon - 35k - Front Shocks & Valves - Walton Audi
116 rs4v8 - Saloon - 16k - Highland Audi - Front shocks replaced
117 JaseRS4 - RS4 Avant - 28k - All 4 shocks & Valves - Lake District Audi
118 rs4_power- Rs4 Cabriolet-14k-front 2 shocks and Valves-Sheffield Audi
119 voyager162 RS4 Avant -38k- all 4 replaced Crewe Audi
120 andymcg99 2007 RS4 Saloon 29400 - Chester - Dec 09 - OSF replaced under warranty (again, 4th time in total it has been in for DRC)
121 Mark758 - Saloon - 41,000 - Milton Keynes - Mar 10 - Fronts
122 QuattroRS4 - Saloon -17,000 -Newmarket Motors Ireland - April 2010 -Rear Left completely failed
123 RS04OUR - 2006 Saloon - 58,000 - Cheshire Oaks - April 2010 - Both front knocking & leaking - replaced under warranty
124 Johninspain - 2006 Saloon - 50,000 - Pujante Murcia (by techky flown in from Germany) Feb or March (cant remember) - full new system, no warrenty payed for by Audi after long talks
125 Golich2007 RS4 AVant 37k rrea damper and accumulater 5 year good will paying for it.
126 RS4V8 2007 RS4 Saloon 22k rear o/s shock replaced June '10
127(17-APG) 2007 RS4 AgnewAudi Belfast : 2 front shocks replaced at 15k and now at 50 k they have gone again. Not sure if Audi will replace under warranty.
128 Drcarrera - Avant - 45000 - Camberley - July 10 - Both fronts (to be) replaced
129 stoddie - avant - 13000 - Edinburgh Audi - July 2010. Both fronts replaced
130 petroldave - Avant - 44,000 - Portsmouth Audi - July 2010. Both fronts and DRC Valve replaced under warranty.
131 Steve_C - Avant - 68,000, Hereford Audi - Jul 2010 - 2 rears, 1 front & Valve
132 NikkiRSsixx - saloon - 57,000, Sheffield Audi - May 10 - 2 front shocks replaced.
133.B2DUG - Avant - 16000 - Ipswich - Feb 09 - OSF Shock Absorber
134 Sandymat101 - Avus Silver Avant - July 10 - Stoke Audi - 4 Shocks & 2 Valves - 31,000 miles - Second failure
135 Stevieb03 - Saloon - 26,000 - Fronts & Valve - July 2010
136 NOMISEGDELP -Saloon. 2006 saloon, two done about 40k circa 7/09.
137 GraRS07 Both fronts replaced Camberly 20k 03/10
138 B2DUG - Avant - 28600 - Ipswich - July 2010 - osf Shock Abs - second failure & failed mot.
139 Northerpar - Saloon - 25,350 - Rear dampers and accumulators replaced.
140 kart_man - Avant - 34,000 - Edinburgh - On 3rd set of fronts
141shooks-07/07saloon 15k fronts may2010 - 17k back/gon again
142 Iainrs6 - Avant - 46000 - Tetbury - July 10 - Diagnosed with 2 leaking fronts, awaiting date to have them replaced
143 Mike_Bike - Saloon - 40'000 - Lincoln - April 10 - 2 Front Shocks. - 46'000 handling deteriorated - Audi unable to fix fault - Given up and fitting coilovers
144 Stoffle32 - Saloon- 38000km -Feb 2010 all 4 shocks replaced
145 Jazza1984 - Saloon - 21000miles - Inverness - Sept 2010 Front shocks leaking. - Both replaced with no fuss.
146 ^Qwerty^ - Saloon - 44000 - OSF shock failure. Being replaced under warranty.
147 Jonah - Saloon - 26000 - NSF & OSR replaced under warranty
148 mutantfatcat - saloon - 43000, offside front knock, both Valves replaced under warranty by Manchester Audi
149 Mendy-2007 Saloon 22200, near side front knock Both fronts replaced Warranty Teesside.Oct 10
150 MB2 - 2006 Avant, 24000 NSF leaking (MOT fail) OSF leaking (MOT Advisory) Both fronts + hoses relaced under extended warranty
151 Guffy - 2006 Saloon - 30k - Aberdeen - Nov 2010 - NS frontleaking, Aberdeen Audi repaired under goodwill
152 scaghead - Saloon 2006 - 31k - NSF and NSR leaking - both replaced by Southend Audi under 5year/ 75k warranty...
153 Norre - saloon - 55k- sweden - Nov 2010 - left front leaking no recalls km sweden Insurance covered it.
154 Pie - 07 Saloon - NSF & OSF replaced under warranty following used vehicle prep, Feb 2010, 27k miles. Wakefiled.
155 TimsterRS4 2007 Avant 28K - NSF & OSF & Valves. Warranty. Watford.
156 aka_dk RS 4 2006 Cab - 19k - all 4 shocks - replaced under Extended Audi Guarantee
157 ChrisCSL - 56 saloon - x3 replaced under DRC extended warranty by Camberley Dec 2010. 49k miles.
158 SJRS4 - 06 Saloon - 47k - Derby Audi replaced all 4 under extended warranty - Dec 2010
159 PeteB -07 Avant - 36K - Hitchin - Camberley replaced both front shocks under warranty - Jan 11
160 Daz N - 57 Saloon, 51k miles. Audi Nottingham replacing fronts as goodwill gesture this week.
161 Edge - 07 Saloon, 40k Miles. Audi South Dublin, replacing fronts as goodwill. Oct 2010.
162 Fletchie55 - 06 Cab, 25k - both Front shocks leaking. replaced under extended warranty by Camberley Audi
163 Lugars4 - 06 Saloon, 33k - Both Fronts replaced under warranty, knocking (only when cold). March 2011
164 wellzieRS4 06 Saloon 32k all 4 replaced under warranty also knocking when cold march 2011
165 - Guernsey70 - 06 saloon - 33k miles - OSF - replaced under Audi extended warranty by Wimbledon Audi
166 - Dom81 - 07 Avant - 16,500 miles - Camberley - March 11 - NSF
167 - B2DUG - Avant - 38k - Ipswich Audi to investigate sitting low o/s/r - still denying knowledge of warranty extension, I provided copy email from Audi UK & await their news - 29/3/11
168 - CubeLtdRace - Saloon- 32K - Both fronts replaced under warranty by Aberdeen Audi. April 2011
169 - Hozz - 07 Cabriolet - 37k miles - front two shocks clonking and leaking, being replaced under warranty by Five Oaks Audi, Billingshurst - April 2011
170 - polecat 06 Saloon - 60k - Replaced front ofside shock and rear Valve under J Hicks Letter Warranty, and 9 months wrangling - Audi Scotswood Road Newcastle - 27th April 2011
171- AWD4 (edited 07th May - re-edited 27th May) - Saloon 2007 - 50k miles - Front and Rear shocks, driver's side 'sweaty', Audi Sandyford recommend changing both. Audi Ireland will only offer 50% off the cost - Wrote to Audi Germany for full cover, awaiting answer. 27th April 2011 - Epilogue: Changed the 2 faulty shocks, everything is working fine - Audi Ireland took half of cost and Audi Sandyford took the other half (because we ordered a new car for Mrs. there) - 2 weeks later, Audi Ireland extend the goodwill on the DRC for 12 months. Happy ending.
172 - rs4007 06 Saloon - 54k miles - Clunking at front and then back, passenger rear leaking, front 2 'sweating'. Edinburgh Audi. Saying they'll replace leaking shock and will check all again in 3 months. Why would they check others if they don't think 'sweating' is a sign of imminent rupture?
173 - DaytonaSarge - 06 Saloon - 40k miles - front shock leaking, lots of knocking from front and rear, replaced under extended warranty via Audi Whetstone (M25 Audi group) after liasing directly with Audi UK also. Has been back three times since to sort out issues with incorrect recharge, going back shortly as still has knock when cold.
174 - PaulRS4 56 Avant 22k Front shocks leaking MRC saying they need replacing, Audi don't, it isn't bad enough to qualify for 75,000 - 5 year goodwill, but they are being replaced under Audi used car warranty.
175 - wrekka-06 saloon-22k miles- both front shocks leaking-front near side actually burst! Lots of rattling going on from front and rear (sounded like my own jack had come loose and was rattling in the boot!) Replaced both shocks under Audi goodwill gesture at Preston Audi (May 11) but had to produce an e-mail from Paul Adcock on behalf of Jeremy Hicks. Car is 5 years old today! (22nd May - phew!!)
176 - Jim1_6310 07 Avant 41k miles - All 4 getting replaced, DRC slightly misting at MOT so Aberdeen Audi has sorted everything out no problem at all (July 2011)
178 - SKG_RS4 56 cabby 17k miles- both front shocks replaced, only N/S/F leaking but replaced as a pair, Tyneside Audi North East
179 - Pad125 -RS4 Saloon - 55k - Rear OS Shock - Walton Audi - only one replaced, how odd!. This is in addition to my entry above 115
180 (also 172) - RS4007 - Saloon 55k - Front 2 shocks sweating. Seen originally when 1st leaking shock replaced goodwill a few months ago. No problems since but had been rechecked once. Had booked in for 2nd check, but turns out they had booked it in for front 2 shocks to be replaced goodwill. Ok then! Latest goodwill replacement car aged 5 years and 2 months.
181- CRSRS RS4 Avant 2007 - 37K - Both front shocks leaking , replaced under warranty. Wheel bearing housing replaced at the same time due to corrosion/Audi damaged it when replacing shock. Glasgow Audi
182 - Iain_S4 - Saloon - 61K - Aberdeen Audi - Sept 11 - MOT failure, Both rears replaced under extended 5 year warranty on DRC, (third failure, see #45 & #111). Thank you to Audi UK customer service who supplied a Loan car when the dealer could not.
183 - Guffy - 2006 Saloon - 38k - Aberdeen Audi - Sept 2011 - Second failure, see 152, OS rear leaking
184 - taylora - 2007 Saloon - 35K - Coulsdon Audi - Sept 2011 - leaking offside rear. replaced both rear shocks, Valves and corroded pipework under under extended warranty.
185 Dominic1 RS4 avant 07 51000 miles new rear struts and Valves ,under audi 5 year deal ( btw i dont have audi service history ) Bolton Audi
186 Fokker RS4 Avant Sept 2007 54k (FG07 XP*) miles 2 new FRONT and REAR shocks on 1st March 2012 from Yeovil Audi under the 5 year warranty due to front left knocking sound - no leaking anywhere. Car has full history with Audi. They have given me a 2 year warranty (I contributed £10 to the Repair) on the replacement shocks just in case anything goes wrong due to them taking 2.5 weeks to sort it for me.
187 Paime - 2007 RS4 Saloon - 27k - Aberdeen Audi - March 2012 - both fronts leaking and defective actuators, Aberdeen Audi replaced all FOC, great service. No full Audi SH but no questions asked. 3 weeks away from the end of the 5 year goodwill period!
188 Gavla - 2007 RS4 Saloon - 19K - Slough Audi - March 2012 - both fronts leaking - They replaced all 4 shocks no problems - Under used car warranty
189 BrettRS4 - 2006 Rs4 Saloon -60k Tyneside Audi Feb 2012- Audi said no goodwill but will pay half of costs. Front shocks only, still to be replaced.
190 Mik15 - 2004 RS6 Saloon - 49k miles, first failure, all 4 shocks replaced in 2009, Audi didn't want to pay! - 69k miles, 2nd failure - replaced 3 shock absorbers in 2011, again Audi didn't want to pay! - next time coilovers!
191 F@tboyf@t "57" DEC 2007 AVANT 40k miles all four shock absorbers replaced FOC under Audi goodwill scheme - Yeovil Audi March 2012
192 WMS - July 2007 RS4 B7 Saloon - 22k miles - both Front shocks replaced under warranty - 2010 at Watford Audi
193 coffey555 RS4 B7 Avant 56 112,000 miles, front right/left rear dampers knocking. Full system replaced with KW3 by Star Performance. Surprised the original DRC system lasted so long!
194 Audi Pardner - N/S/R and both front dampers replaced in June 2010 at 28,085 miles under warranty/goodwill (before my ownership). N/S/R damper replaced again in January 2013 at 43,876 miles by York Audi under goodwill.
195 pablos007 - 2006 RS4 Saloon - 68k miles - Nov 2014 - front right/left rear dampers failed - Replaced with full KW V3 coilover kit at Awesome GTi (Manchester).

[Graeme4130]

Voice in numbers is the way to get this sorted

Let's get a list started
I'd suggest we group as three ;

1) Failures repaired ;

2) Failures not repaired (characteristic of the car) ;

3) No Failures ;
Graeme 4130 - Sept14 car 13k miles



Worth also recording who's had a failure repaired and which centre did this as it's a good levelling argument with Audi UK for those that are being turned away as they should be applying consistency to the way in which they're managing issues like this

[Simon82]

Let's get a list started
I'd suggest we group as three ;

1) Failures repaired ;

2) Failures not repaired (characteristic of the car) ;

Simon82 - Sept 14 car, 7k miles. Both front shocks knocking

3) No Failures ;
Graeme 4130 - Sept14 car 13k miles



Worth also recording who's had a failure repaired and which centre did this as it's a good levelling argument with Audi UK for those that are being turned away as they should be applying consistency to the way in which they're managing issues like this

[WilliamPilot]

1) Failures repaired ;

2) Failures not repaired (characteristic of the car) ;

Simon82 - Sept 14 car, 7k miles. Both front shocks knocking
WilliamPilot - Sept 13 car, 6k miles. Both front shocks knocking (Swindon Audi have looked)

3) No Failures ;
Graeme 4130 - Sept14 car 13k miles

[ARSEY4]

Could you all post up on the DRC Survey thread please so we can have that specifically for the names. Thanks.

[rspj]

The rs4 nogaro go I borrowed from Epsom Audi definitely didn't have this fault. And I live in speed bump hell, hope the new one doesn't have it - I'll be straight on top of this one!!,

How did the rest of car drive is this the one still for sale?
http://www.audi.co.uk/used-cars/used-ca ... c=se_na_re_

[boff]

Yes - that's the car, it sold me on the whole RS4 thing, hence why I've bought one. Not that one because the Mrs didn't get on with the blue.

Its a lovely lovely car - if you're after it speak to stephen reed at Epsom Audi

[rspj]

The only thing not a high spec. I guess not a bad thing not as much to go wrong?