Post
by RossDagley » Thu Jul 24, 2014 3:40 pm
small update that I'll try and keep factual rather than loaded with emotion as I'm prone to.
Argon refused my request for a full refund of the £200 catalogue price for a part I'd changed my mind on - the part was no cost to them as was a grille wrap and they were waiting on my grill before starting this part. Their reasoning was twofold - that they'd offered me a discount and free postage because of the size of my order, and that now I was reducing the size of the order by £200 the discount wouldn't be the same, and also that they had given me the wrong prices in the first place(! - catalogue prices, they sent the catalogue...). So, no free shipping, and a £50 surcharge to cover the loss of discount. I told them where to shove that idea, and threatened to pull my entire order.
I expressed my serious dissatisfaction with the "next weeks production run" whilst still waiting for over a month with nothing to show for my money. I was told this was because they were waiting on my grill to finish everything (which I've now cancelled). This contradicts an email they sent in about week two saying they'd received the wrong parts from a supplier, and this is why my items are delayed.
After my rather irate email, a Tony Scott emailed me back accepting my offer for me pay for the postage and for them to refund the £140 remainder. I had mentioned I was now seriously worried (after my own experiences and those I'd read online of others) that I wouldn't even receive my parts whatsoever. I was assured that I would. Of course, that's what they would say...
So, in summary, I'm £1300 down, no parts, no partial refund yet, and we're a month in. Let's see how things go from here. It's fair to say I'll never be ordering from here again. Once bitten, etc.
Believe only the man who has nothing to gain from what he says.
2017 BMW M4 Competition Pack - Mineral Grey - 530ps by bootmod3, JCWeldfab exhaust.
Previously:
Renault Megane R26 - Liquid Yellow - 275ps.
2015 Audi Exclusive RS4 B8 - Merlin Purple - JCWF Exhaust
2009 Audi RS6 C6 - Phantom Black - 730ps MRC Tuned
2008 Audi RS4 B7 - Phantom Black - 449ps MRC Tuned
2002 Peugeot 106 Gti - Mauritius blue - 430ps Home built.
Paid £1300 24/06 for some parts and not yet received them. I was told at the time of payment that I'd be on the production run of "next week" which I presumed meant W/C 30th June. Most emails go unanswered and they are only replying to the 2nd or 3rd "chase" to the original "chase" if that makes sense. IE, I chase 3 times before getting an update. 
