Stealer warranty

[bam_bam]

Absolute bargain !
BUY NOW !!!

+ 1.... if your car is standard.

I had some issues with Camberley Audi recently. They would have replaced my gearbox under the named comp warranty but they believed the TCU was modified and wanted to do a load of firmware tests. They also warned that the dud 'box would be inspected upon arrival back in the Motherland, if found to be modified, I would have to pay for everything.

Camberley are pants as they are too jobs worth and do everything by the book.

There are better workshops out there who are prepared to "accomodate" your needs...

Safest bet is to demod before you take it in. Pita, but guranteed to get results

Camberley are THE only Audi shop I'd trust in the south, I've used 4 others and all were <beep>.
e.g. Finchley Road couldn't even fit a set of rear discs! They ordered both cross-drilled and then standard but couldn't get them to go on, truly amazing. The car was there two weeks.

[Golfather]

Aylesbury or Northampton. You WONT be disappointed...

[mrmule]

So why so much more faith in audi warranties over others?

[bam_bam]

So why so much more faith in audi warranties over others?

IMO, if it's installed by Audi it'll be backed by Audi further than other warranties. Also, the replacement car service is always very nice.

[Golfather]

So why so much more faith in audi warranties over others?

They tend not to wriggle out of a claim... as much

[Daveperc]

I had some issues with Camberley Audi recently. They would have replaced my gearbox under the named comp warranty but they believed the TCU was modified and wanted to do a load of firmware tests. They also warned that the dud 'box would be inspected upon arrival back in the Motherland, if found to be modified, I would have to pay for everything.

Camberley are pants as they are too jobs worth and do everything by the book.

OK - so they give you the heads up that modified TCU firmware and/or box may be picked up in the inspection on return of a unit (which definitely occurs, though the rigour will vary from unit to unit), and suggest they test to see if anything looks detectable - and you have "issues" with that. Presumably you would prefer they didn't warn you, and then just drop you in it if mods do get picked up, and the claim is rejected, leaving you with a massive bill and no chance to go elsewhere??

I can assure you that Camberley are absolutely straight - they will tell it to you as it is, and do their very best to get you a solution which is workable and affordable. Like the time when I had them fit front discs that I supplied (from eBay) only to have one warp two weeks later. They made the calls back through the dealer who supplied them to verify they were Audi OEM, and then replaced under Audi warranty. A dealer who "plays by the book" in that way is first rate IMHO.

They have the best reputation in the south of England by far, mainly because they are absolutely straightforwrd, and Stuart the master-tech is first rate.

And no I don't work for them, or get paid by Rob!!

Dave

[bam_bam]

- and you have "issues" with that.

Yes Dave, I had "issues".

Issues noun ( SUBJECT ) meaning to have to have difficulty.
example: I had some issues when Camberley Audi believed my car had a modified ECU/TCU. I had to make some decisions due to that situation.


For those of you following my previous strain of advice will note that an Audi backed warranty is great for a standard car, however, you will run into "issues" having work completed/undertaken by Camberley Audi if said car is believed to be modified. Some of you may also note that at no time during my story did I accuse Camberley Audi of being the problem and I later maintained that that particular stealership is the best and only one I'd trust.

[Golfather]

you may also note that at no time during my story did I accuse Camberley Audi of being the problem

Yeah, that was me

[Daveperc]

Hey Bam Bam - not trying to pick a fight - life is too short!

You did say that you had some "issues (aka difficulties) with Camberley...", but I fully accept that you didn't intend criticism, and did subsequently post in praise of them. And yes, it was the combination of your post and Golfather's remarks which I reacted to as being unfair.

I think the issue really is that Camberley will always play with a straight bat, both to us the customers, and to Audi. They get a lot of business from the quality of their reputation (especially on here), and I'm sure they will work hard to maintain it. But equally they need to be straight with Audi so as to make sure all their warranty claim work etc gets reimbursed - they are a business after all!!

Onwards and upwards

Dave

PS - is the box/tcu modified btw??

[mrmule]

It is underwritten by mondial btw.

Does that mean it sucks now?

[bam_bam]

PS - is the box/tcu modified btw??

No.

Besides, further investigation was not undertaken as a glycol test found the 'box was tiptop but needed an AFT flush and renew. A BLS was also found to be intermittent that further clouded diagnosis.

It'd hardly be a fight Dave, I thought it was obvious they did the best by me in this situation, but then, I never alluded to anything contruary.
My only ever bitch with Camberley Audi is they're too far away to get every job done.

Keep calm and carry on.

@ MrMule - I never had any qualms with the Audi backed Mondial warranty and I had well over three times the policy value claimed against it.
Sump seal replacement (engine out), power steering pump replacement, intercooler, steering wheel gear paddle replacements, wheel bearings etc.

[mrmule]

Its nearly that time, and have to make a decision. With the latest hooha about WD, and my existing one able to make the wear and tear argument with each claim, I'm keen to go for the Audi Approved Guarantee. Six different prices; three levels of excess on both the Comprehensive, and named component, varying from £1450-£3000.

Question: Has anyone taken this policy out when their car had not been covered by Audi for a time, and got experiences with subsequent claims? I know Golf and DK will sing its praises, but is it actually the same kind of cover as say a new or approved used car would have?

Whilst writing this WD have just called and offered to reduce the 20% contribution which I would have to stump up on ll parts in the event of a claim...

Now what to do...

[Ross22]

Mr Mule - Audi Warranty all day long! IMO You just cant compare others - I have had over 15k done on my car in 2 Yrs and will continue to renew - I reckon it would also help when you come to sell your car - Good luck buddy!

[bam_bam]

I paid extra with WD to have 0% contribution but it hasn't helped me any. WD will do as they please when it comes time to make a claim, if you're fine going with the flow, then this should suit you perfectly. If you want to have a say in who performs (for example) a gearbox rebuild (a replacement 'box will be off the table), then forget about it. You could get around this 'issue' by specifying the dealer servicing option with WD but IMO you'd be better off going with the Audi equivalent. IIRC the “named component” was more than adequate.

[mrmule]

WD are saying that the audi one doesn't cover wear and tear, whereas theirs does. The 80% cover bit is to encompass the 'betterment' side.

Is that correct, audi can also play the wear and tear card?