Update on DRC issue - possible good news ?

[David_R]

To avoid taking the other threads off topic I thought I'd update with my experience to date - apologies if this has been posted but couldn't see it anywhere.

In short had great service from Epsom Audi who replaced my front shocks without any issues but I felt the need to write to Jeremy Hicks at Audi to keep up the pressure from us RS4 owners.

In short he mailed me at the time and promised to keep me up todate - yeah right I thought but then today received the below note which I think is self explanatory.




Dear David,

Jeremy has asked with to update you on this issue. Our investigations are well advanced. Whilst I am sure it is of little comfort to you, the number of vehicles affected is only a small number of the 3000+ RS4 sold, but that number is still unacceptably high

It is likely that we will be releasing a modified shock absorber, and we are also considering offer an extension to the warranty on DRC parts to protect those customers affected.

When we have this finalised we will write to you formally to confirm the outcome, in the meantime please feel free to contact should you have further questions.

Regards

Richard Starkey
Customer Care Manager

[reevesroadster]

I met the southern regional after sales manager today - he claimed the B7 RS4 is probably the best car Audi have ever built, and that its certainly been very good for them - so lets hope they bear this in mind and produce the above mentioned modded shocks.

Should have asked him about the next RS4, but forgot!!

[lma07]

sounds promising.

[ChrisRS4]

Sounds good. Maybe we should give them a poke and convince them that it would be cheaper to replace our shocks with some tasty Stasis kit rather than trying to develop new parts.

[RS4Molar]

Sounds good. Maybe we should give them a poke and convince them that it would be cheaper to replace our shocks with some tasty Stasis kit rather than trying to develop new parts.

Oh yeah baby. Lets do a poll and send it to AUDI HQ

[ChrisRS4]

Regards

Richard Starkey
Customer Care Manager

I was wondering what Ringo Starr did after Thomas the Tank Engine

[W8PMC]

Great result. Like the extended warranty for DRC parts if that happens.

Wonder if they will recall for the new shocks or just replace on failure.

[William_Blake]

This is great... I suppose this is only for UK owners?

[ARSEY4]

Dont forget it will only be available to people who sent a letter in registering their complaint. Audi have specifically said that it will not entertain freeloaders who are benefitting from the hardwork others have put in, aparently thats what vor sprung derk technik means.

[David_R]

[booski]

Audi have specifically said that it will not entertain freeloaders who are benefitting from the hardwork others have put in, aparently thats what vor sprung derk technik means.

lol

[ChrisRS4]

Sounds good. Maybe we should give them a poke and convince them that it would be cheaper to replace our shocks with some tasty Stasis kit rather than trying to develop new parts.

Oh yeah baby. Lets do a poll and send it to AUDI HQ

Bah! I wrote to Richard Starkey to see if they'd be open to suggestion but he just replied and said its unlikey - as if it would be anything else, but no harm in asking. Seems like a nice bloke. Gives me some confidence that they're doing something about all this.

[Marcus-RS4]

I agree, worth a punt!

[dom888]

I've been told by Audi UK that fitting non-Audi shocks would invalidate the warranty on the car (not just the components attached to the suspension). So that even if you went in with a broken stereo and the dealer spotted aftermarket shocks, they wouldn't proceed. Seems crazy, but that's why they wouldn't pay for, or fit, coilovers or something else.

[scoobyc]

can't void the warranty like that due to eu regulations now. If a rear light failed and you had an aftermarket exhaust then they would have to cover it by warranty unless they could prove the exhaust had caused the part to fail.