Which dealer lets you supply own oil

Post by **doodlebug** » Wed Aug 29, 2012 7:42 am

* it's x 2

Post by **HYFR** » Wed Aug 29, 2012 8:58 am

you know why i had all those bloody spelling mistakes

IPAD !

I hate them with a passion, but my personal laptop is dead, so having to use missus' IPAD as my work laptop is a pain to use at home

hate touch screens, hate ipads

Post by **Ian_C** » Wed Aug 29, 2012 9:23 am

D_K wrote:you know why i had all those bloody spelling mistakes

IPAD !

I hate them with a passion, but my personal laptop is dead, so having to use missus' IPAD as my work laptop is a pain to use at home

hate touch screens, hate ipads

I thought it was because your hands were quivvering in nervous anticipation at the thought of picking up what you have been dreaming about for years just like a virgin taking his childhood sweetheart home after prom night

Post by **HYFR** » Wed Aug 29, 2012 1:00 pm

so it seems Whetstone Audi dont allow you to use your own oil

guess they've lost a customer then !

Post by **RS6chris!** » Wed Aug 29, 2012 4:39 pm

When i had my B7 RS4 i always supplied my own oil....3 times to be exact..you can save a fortune shopping about.

Used to Shop about and always use Edge 5w 30.

Same with my RS6....

This is at Teesside Audi..they never had a problem with it.

Piece of mind as they will just use VAG product anyway...not that im slagging it off..but ive always used Castrol.

D-K....have a ride to Teesside Audi saturday...you can call in at Revolutions Audi day!!!!!!!!!!!!!!!!!!!!!!...

Post by **Nudenut** » Wed Aug 29, 2012 9:08 pm

Southend do!

Post by **Mr V10** » Wed Aug 29, 2012 9:21 pm

Audi use Quantum, which is rebranded Castrol IIRC.

Post by **The_Coat** » Thu Aug 30, 2012 12:35 pm

Nudenut wrote:Southend do!

Thats good to know. Is that the dealer at Rayleigh Weir or the one in Southend near the Airport?

Post by **RS4pete** » Thu Aug 30, 2012 2:13 pm

Milton Keynes do, very impressed with there level of service, although they've only carried out minor service work. Bizarrely enough Hitchin wouldn't let me supply oil a couple of years ago, so they lost the custom.

Post by **HYFR** » Thu Aug 30, 2012 2:56 pm

Top man Pete.

Just booked into MK Audi, £379 + my oil

so costing me £446

Original quote from Whetstone was £605 .... £158 saving !!

over a tank of fuel !

Post by **sonny** » Thu Aug 30, 2012 3:05 pm

Amersham Audi let me supply oil. Full service was £230 irrc so not bad. Going to be there next week for the cars 50k service so will update on current price.

Post by **Timster** » Thu Aug 30, 2012 3:16 pm

Sonny, can you remember to ask him about the whole brake-fluid malarky, please.

Post by **sonny** » Thu Aug 30, 2012 3:28 pm

Timster wrote:Sonny, can you remember to ask him about the whole brake-fluid malarky, please.

will do mate

Post by **Scotty** » Thu Aug 30, 2012 10:39 pm

Stansted Audi let you supply your own.

Saved me loads whne I had my B6 S4.

Their comment was along the lines of "if it meets the spec, we'll use it"

Post by **jobbys** » Sat Mar 09, 2013 9:53 am

There seems to be much fun and games with customer supplied oil.

Had mine serviced (longlife at 53k miles) this week having rung both Watford and Amersham Audi. Watford said from outset they wouldn't allow me to supply own oil, whereas Amersham said yes. So booked in with Amersham ( double checking they would accept my oil with price reduction of £160) and ordered oil through amazon marketplace (Europarts) at £32 per 4l bottle Castrol Edge.

2 days before service Amersham left voicemail to remind me of service booking and oh by the way they won't accept customer oil. WTF! Irritating and time consuming phone tag then progressed (including disingenuous info about it being Audi policy not to accept customer oil, which I confirmed directly with Audi was bunkem) before getting to talking to Amersham service manager. Ended up with getting £60 reduction on overall service, but still not accepting my oil.

So left me with lakes of oil that I have got to send oil back to Europarts at my cost ( quite rightly from Europarts PoV). Made all the worse by when my other half took the car in for the service first thing technician asked was my oil in the boot. Seems therefore to be game of roulette as to whether you can actually get them to take your oil rather than a consistently applied policy from the dealer.

If I wasn't so busy at work and had the will power to continue negotiating with them, I'm sure I could do better, but frankly am left with a bitter taste in my mouth with the customer service I experienced. I get the fact these guys need to make money to supply their "free" coffee and marble clad reception areas, but feels very much like profiteering when markup on oil is high and customer service is so poor.

And just to make me more grumpy, following the service was advised that o/s/r shock showing a slight leak. So looks like more costs imminent, not that I intend to spend anything further with Amersham Audi.

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