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I'm incensed with Audi.
When I purchased my second RS6 C7 I took up the dealership offer of insuring my tyres as part of the overall service package.
After reading several Audi ads in the press advising the fitting of winter tyres, I took their advice and fitted Dunlop winter tyres all round. When I mentioned this to the dealership they said to me "If you read carefully the Ts & Cs of your insurance, you'll see that Audi do not cover winter tyres!"
This is the last in a sequence of unhappy events I've had with Audi.....they have an excellent product and I've been really happy with my RS6...but their CRM sucks!
I'm now looking at alternatives, but even cars costing twice as much aren't ticking all the boxes that my RS6 ticks.
Just been out today in this though:
Now if only it had a HUD and blind spot monitoring!

Audi stealers are awful.
You've had an amazing selection of cars in your time!!!

^ this.

But, the wider VAG brand will be happy enough if you move to one of their premium brands. Keeps it in the family. I'll be doing the same with Porsche.

For what it's worth, I agree, C7 RS6 is a great product. But there are a couple of issues. They've discounted it so heavily now for so long that residual prices have plummeted. Secondly, they don't know how to manage customers in the 100k sector. This is why R8 is just bonkers at the money they are asking.

Seems like such a small issue to get worked up about with regards to selling your car and vouching never to return. Perhaps a cut your nose off to spite your face reaction considering you like many others that have identified that the RS6 is probably the ultimate all rounder that money can buy. It does everything well.

I'm not sure why you would go down the winter tyre route anyway? I live in Scotland and struggling to recall a day recently where I've thought that I needed to change over to winters. It's March pretty much now, fit your summers back on the car and your tyre insurance will then be valid again.

Enjoy your car, life's too short to be complaining about small silly things like this

Not just small issues that they fail to manage....

Cheers Chunky.....the RS6 is right up there as far as performance is concerned.
Leo if it was just an isolated issue then I'd agree with you....problem is I just wouldn't want to bore people on this forum with all the things that Audi have balls'd up...including the reason why I had to buy 2 x RS6's because they couldn't even get the spec right on the first one. Doodlebug has got it in one....they just don't seem to understand this end of the market properly.
Anyway the Bentley V8S has the same engine so I'm not going to suffer on the performance side of things.

DeTomasso Pantera GT5, I haven't seen one of these in 20 years. But what a car. Total respect.

As mentioned above, leaving Audi and buying another VAG car isn't exactly gonna hurt them haha. I think you'll be the one worse off paying extra money to the same parent company for another car that you don't like as much.

I've always been fortunate with Audi & as yet have never had any real issues, however i can understand why you'd get pissed off at the lack of Customer Services & especially when buying a premium model. BMW are not better as you always feel like you have to fight to get a decent service.

My guess it's because the brand is so varied & with cars starting from £20k right through to £140k they no doubt have to deal with plenty of muppets & therefore don't perhaps treat their premium customers as well as they should.

I've only ever used one dealer & my relationship with them has always been excellent. Audi UK were slightly more troublesome when required but having a very friendly dealer did help to iron out most issues i may have had.

Unless you go to a genuine big money place like marranellos or equiv its a lottery, but really. What are you expecting? Red carpets and a reach around?

A reach around always helps.

doodlebug wrote:A reach around always helps.

Very true & perhaps why i have such a good relationship with my local Audi Dealer. Just realised i've an hour free on Wednesday so perhaps overdue a pop in.

Porsche dealers were always brilliant to me! By then I realised the car was 10 years old and I was paying £175 an hour for labour! RPM independent now. Always brilliant service for the Porsche.

S4WON wrote:Unless you go to a genuine big money place like marranellos or equiv its a lottery, but really. What are you expecting? Red carpets and a reach around?

Nope, not looking for a red carpet at all and certainly not a reach around. My beef is that Audi have shown their tyre insurance to be completely worthless so I'm now hesitant about trusting anything they tell me

Perhaps a better way to look at it is these are normal sales guys used to selling to joe public, mums and dads for their kids cars, 10-30k spends. Not 100k+ supercars. If you want to feel special, you are in the wrong showroom.

Doesn't make it right, but it is how it is in my experience. The money has gone on the showroom and coffee machine, not the sales teams incentives.