HYFR wrote: ↑Thu Jun 15, 2017 8:40 pm
what makes a poor experience ?
Having an email from Stafford Audi stating that your car is booked in for a cambelt change and MOT that will be carried out in 1 day. Dropping the keys off first thing in the morning to be then told that they haven't booked the MOT cause they're not sure if the cambelt will be finished in 1 day. Loan car is filthy inside, looks like someone has done the tip run and left waste in the front. Service manager admits they don't check the cars when they come back and says I either take the car or have to sort myself a taxi out !!
Get a phone call midday to say that everything including the MOT will be done by 4.30pm and to come and pick it up. Turn up at 4pm to be told there is a water leak on the car and the MOT hasn't been done. At this point i'm fuming and demand to see the car. They let me go and check the car out in the workshop so I can see what's wrong (i'm a mechanic by trade). Spoke to the apprentice who's working on my car to be told that they snapped a bolt and still tried to re-build it hoping it wouldn't leak!! The service manager was with me at this point and tried to deny it, but couldn't explain why the car is all back together
. I said I would help them fix the car and re-build but not allowed due to insurance (they were correct to do that). Get told that it'll be sorted by the next day.
Next day comes, I ring at midday to check the status, get told i'll have a call back soon. Around 4pm I get the call back and i'm told car won't be ready (i'm about an hour away from dealership on a good day). I then email the managing director to report my issue, he calls me saying he doesn't like to email cause there is then evidence of the issue, and to email back proved he's read and knows about it
. Another day passes, same scenario.
4th day, get the car back, driving it home and pop, intercooler hose comes off. Get the car home, strip belly plates and wheel arch liners off, take pictures and do up the jubilee CLIPS that they haven't tightened. Then have to check over the rest of the work. Rang Stafford Audi up the next day to tell them what happened, they say there is no way that would have happened.
I give up with Audi dealerships.
previous- Pug 205 gti, 306 gti, 309 gti Goodwood.
Audi S3, S4 V8 avant.
Porsche Macan Turbo.
Gone but NEVER forgotten - C5 RS6 Misano red avant.
Now - Empty garage
If you don't know where you're going, any road will take you there!
1 to 10 
So 10:10 would be where you wouldn't want to go anywhere else whilst your car is under warranty. Just the town or city would be enough, how long you have been their customer and perhaps a few words (as few as possible and preferably </= 5) summarising ones major dissatisfaction/satisfaction e.g. (from another thread) Reading = 0; "X" years; (heartless with own staff).
