My RS5 smashed at Dealer!!

[rs4blacked]

Seriously I would demand they buy the car back and supply a new one to you at their cost.

I'd also get AUDI UK involved give em hell demand a new car

[giles]

Thanks for all the messages and support. Yes I couldn't bear worrying about it so surprised the dealer by turning up to demand seeing my RS5.

Well the short version is it needs a new front and one wing. The good news is that is seems better than was explained to me. It is bodywork damage only. Not nice at all but definitely only bodywork. My RS5 is phantom black which will probably help.

Only let off for them is that the guy that did the damage was actually a 3rd party recovery delivery driver. It was an S4 cabriolet that "rolled" into mine, which I got to see too. Seems they have two very unhappy customers.

[Dave_Hedgehog]

Well my oil sensor was faulty so my local Audi dealer was sorting it. Just got a call to say it was sorted but there was a big problem with my RS5.

A recovery truck delivery an Audi let it roll off the top of the transporter back into the front of my RS5. Smashing the front to bits and the wing.

Seriously, I have only done 3,700 miles. Will my car every be the same again? I am going round there in the morning to demand to see it. They say they are of course going to make it like new but that is just the exterior. What about the chassis, suspension etc and I bet it will develop rattles/squeaks.

Seriously upset. I keep my cars absolutely immaculate and I made them check every inch of my car when I dropped it off so they knew it was perfect. I laboured the point that I am extremely particular.

Jeez!

this would be my worry

demand a full laser geometry test once its done so you can see everything's pointing where its supposed ot

[adsgreen]

A car rolling from a transporter would be doing what? 5 maybe 10mph? It was a recovery truck so only so far It could roll.

Enough to do bodywork damage but hardly going to cause anything structural. If it did then I wouldn't want any car like that new - structural damage from such a low impact would be bad news in a real world accident.

I think it's unfair to say they were treating your car bad. It just happened to be in the wrong spot at the wrong time and an accident.

I do think it would be worth getting an Indy report to cover both sides. Bodywork damage always looks worse than it is.
Geo probably worth it too.

You are not going to get a new car if the damage is purely cosmetic.
However the up side is that it'll be perfect when it comes back - asking for free services is a good start.

Don't take the above that you shouldn't or pissed off - you should be and rightly so but demanding x y and z plus a brand new car is just not going to get anywhere.

[Scotty]

Really feel for you.

I'm sure it doesn't help with people saying they wouldn't want it back.

Ultimately it's very unilkey you can just turn your back on it. Agree a sensible compromise. It of course needs to be as good as new but that just puts you back to where you were before the incident. You'll then need to discuss a settlement agreement. It could be free servicing or perhaps a biased future px price depending on how long you keep your car etc.

Good luck with it all....oh and make sure the car Audi provide you with is at least as good as your car. If not then that would be an argument for further recompense.

[xs2man]

Not sure I would be too happy with it either, but if it comes back okay, and is not registered damage, you could ask for some compensation, I would be asking for extended warranty and the 2 years free servicing they give with second hand cars. Will be unlikely to cost them too much, so they may be up for that sort of settlement.

[Condor24]

Very worthy advice already given.

You took your car to the dealer in good faith that it would be looked after. Clearly they have not acted with due care.

I would not even attempt to repair the damage, as unsuitable repairs will only serve to worsen the situation as you will have to argue it out.

The dealer should provide a new car, or worst case, a replacement car of the same specification. You may in the latter case prefer to have yours back once it is repaired. If the Audi dealer is not prepared to provide a new replacement, it could get messy.

Any photos of the damage ?

[adsgreen]

Seriously - a new car?
These kind of comments make me laugh.

You should not expect to be put in a better position than you were.

Going in making demands like this is the worst thing you can do. If the dealer is telling the truth then it's going to be on the recovery trucks insurance and you can bet 100 they are NOT going to say 'oh g'eon then here's a new 60k car to make up for the hassle'.

You want the dealer or your side in this. Cars have been repaired with some pretty impressive damage and there's no reason to think this is any different. Even if the car is found to have chassis damage resulting in a write off you would have more chance of a cash settlement than a new car.

[chunky79]

Seriously - a new car?
These kind of comments make me laugh.

You should not expect to be put in a better position than you were.

Going in making demands like this is the worst thing you can do. If the dealer is telling the truth then it's going to be on the recovery trucks insurance and you can bet 100 they are NOT going to say 'oh g'eon then here's a new 60k car to make up for the hassle'.

You want the dealer or your side in this. Cars have been repaired with some pretty impressive damage and there's no reason to think this is any different. Even if the car is found to have chassis damage resulting in a write off you would have more chance of a cash settlement than a new car.

Say you have just spent say 60k on a car. You have kept it in perfect condition as thats the kind of person you are. You then get told that it has been damaged whether it be the dealers fault or not, your car will have been in an accident. Now you have a 60k car that you know has been in a bump, you know has new panels on that might line up properly but the paint will just not quiet be perfect. Every day you will look at the car and see that paint and you will be pissed off.
Why should you have to put up with this????? Be honest and put yourself in the owners shoes

[SteveCuz]

I think his point is that's it's to be treated the same as any non fault accident.

You can look after your car perfectly, come out to it one day and someone has driven into it. Nothing you have done. Can you go a saw give me a new car??

It will be fixed under insurance. It's no different just embarrassing for them.

Would I be pissed? Hell yes but so would I be with any non-fault accident, it's no different.

Stephen

[Condor24]

It is almost the same as a 'non fault accident'.

However in this case the car has been left with a third party. I guess because it is an Audi Approved Dealer, one expects the highest level of care, perhaps unreasonably a level of care 'higher' than that with any other third party.

Photos of the damage are still awaited & I would think that may change one's view depending on the extent of the repairs needed.

[adsgreen]

I do agree with the sentiment and if I were in the owners shoes I would be pissed off beyond any reasonable belief (service manager would probably be limping nursing several bruises but thats a different matter ). It doesn't help that it wasn't the dealer who damage the car, just it was in the dealers care when it happened. If the dealer had parked the car in what would be considered a safe place and the recovery driver was a knob (which sounds like the case) then it's hard to press the dealer to the nth degree.

However that doesn't make the case any stronger and as above it will be handled no different as a non-fault accident.
The key principle with insurance is that you are never ever put back in a better position than before the incident.

If this had happened on the road say with the car parked up and hit then there is no way the insurance company is going to write a cheque for £60k on a new car unless there were some serious damage that could not be economically repaired. For nearly new cars such as this it is generally (but not a rule) to write the car off if the repair was over 50% of the replacement cost of a new car. I doubt very much that a relatively low impact would cause £30k damage but accept it is a possibility. If it is purely cosmetic bodywork and lets say the car starts and drives then no matter how strongly your view is it's simply not going to happen that you'll get a sparkly new car.

The dealer have admitted liability and are sorting it out - even if you were to go through legal proceedings then the court would always give the dealer a resonable (and that means more than one go) attempt at recifying the damage.

The only thing that you may have an opportunity of doing is getting the dealer to buy the car back at a market price for a car and giving a discount on a new one. You won't get a free new car and it'll probably cost you a couple k in the end result but it's all dependant on how bad you think the problem will be.

I would say that let the dealer try to fix it and see how it comes back. A decent bodyshop can work wonders and as long as you don't pressure for them to rush it I would expect the car to be perfect. Every car that I've had fixed including some spectacular off track excursions, jack ripping the entire side panel, back ended crunch splitting rear fibreglass clamshell, and a car driving into the side (low speed) have been sorted perfectly and I am a bit OCD in this area. It can be done just let them try first then see what deal you can get from the dealer - free servicing alone would be worth a few k.

Photos would be good though.

[chunky79]

I understand your car can get damaged on the road but it wasnt, even if the delivery driver was a knob someone at the dealer should be telling them where they can/cant park unload.
As you have said pic's really would help but i know i wouldnt want free servicing from them, my car would never go there again. I've not had any good experiences with the 2 dealers i have been to in the past so perhaps im being too harsh.

[MEV]

Said my a man who obviously knows what hes talking about! adsgreen I completely agree with this and although its a crap situation to be in and damage to your car is always difficult to accept ( ive been there as well) when done by a stealer, quite obviously you wont be allowed by any insurance company to be better off than before it happened. And in this case it sounds like repairable damage. If this was allowed to take place then not only would we all be paying insurance premiums off the scale but dealers would be going out of business regularly or charging us huge waivers to leave our cars with them. Your right to be pissed and I agree you should be compensated with a decent replacement car and possibly some sort of good will gesture in addition to a fully repaired car. In all honesty with all horror stories to one side, once its done you wont notice it and if you are not then you can send it back until you are happy. Go in modestly and upset but be reasonable however quite firm and ensure you offer your disapointment and listen to their terms. Its always negotiable within reason. It will work out in the end im sure. Good luck and keep us posted.

[HYFR]

i demand a brand new car !!!

and the winning euromillions ticket

and a mansion with 10 bedrooms

and 3 playboy women

and

and

and

if you dont ..... then, im gonna .... erm .... erm

erm

erm

....

get my dad to beat you up !