DRC- Very Annoying

[warnhammar]

How is this for annoying........

I bought my 07 RS4 from Slough Audi in october 2010 and when they MOT'd the car before delivery it failed on the fact that one of the shocks was leaking. It was duly replaced and I took delivery of the car. The car came with a one year Audi warranty and six months later I took the car into slough for them to investigate a suspension knocking noise. They inspected it and said it was all fine. The knock got gradually worse but still only intermittent and over certain types of bumps. Booked the car in a few weeks ago with Rob at Camberley Audi and dropped the car off yesterday and asked if he could investigate the knocking. Mentioned about known DRC issues on them and Rob was very knowledgable and helpful but notified me that Audi have recently changed their policy in relation to DRC issues. Apparently any goodwill gestures are now decided at a dealer level based on various factors and Audi will no longer simply rectify DRC issues as they previously did. Rob said it may not be a DRC issue and said he would call me when he started work on the car today to advise.

Got a call today and ALL three shocks except the one that was replaced when I took delivery of the car need replacing. Audi will only make a goodwill gesture of circa £500 towards it. I have put in a complaint to Audi customer services but they have said it will take time to assess the complaint. In the interim I have advised Rob to go ahead with the repairs as it is going to need doing anyway.

Very frustrated considering the car has only covered 34k miles. Does anyone have any advice?

Jon

[HYFR]

call Audi CS yourself

explain your car is under 5 years old (right ? unless its a March/April 07 car)

there was previously in place a 5yr goodwill gesture (not set in stone, hence goodwill) but given the low mileage of your car, the fact you bought it approved and the fact you are no staying within the dealer network and going to the best RS specialist in the country .... you would like Audi UK to consider covering the full repair goodwill

explain you are an Audi "fan" / enthusiast and you do not want this experience to negatively impact your customer experience

see what they can do for you


bottom line, its a 5yr old car out of warranty ... so any goodwill is good ... so dont jump on a high horse as some on here might tell you to

[MB2]

Wise words, is goodwill not a right & good attitude will get you far further with Audi.

[warnhammar]

Did put a call into Audi CS myself after Rob advised that that was all they could do. Explained the situation calmly and nicely and the nice lady said she could understand my frustration and that they would see what could be done.

Car is not five years old yet, but appreciate things do go wrong and happy to pay for that in normal circumstances. Four shocks needing to be replaced after just 34k is is not really what you expect from a manufacturer like Audi though, hence the frustration.

Thanks of the inputs.

[TimDogg]

Yep, I agree and is a constant worry for us all that this might happen. You could fit PSS9s or KWs and just get rid of the DRC but I personally want to keep it. This DRC issue has really made me think twice about buying Audi again. Audi CS are very good but the dealers (except Camberley) are appalling. The DRC should have been a recall imho.

Mate, I'm interested in what the cost will be as one of mine is misting and she's due for an MOT next week.

[dominic1]

pm me

[warnhammar]

Well done to Audi in the end! After calling customer services they agreed to cover 100% of the cost. Cost of replacing the three shocks would have been £1200.00. My faith in Audi is restored!

[PJC]

Good result there.

[Graeme4130]

Great result, well done