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F*****G USELESS DEALERS!!
Posted: Wed Feb 04, 2009 7:05 pm
by chrissyr32
So,
My cars booked in today for boot floor recall.. been booked in over a month. Turn up this morning at TEESSIDE AUDI to be told " sorry sir we havent got the tool to do the job yet"!!!!!!
WTF!!! made arrangements around work etc etc to drop car off..
Why didnt you phone me i asked, "sorry sir we did but coulndnt get through"
BOLLOCKS.. my phones on 24/7 and i always answer..What a shower of <beep>.they just <beep> people about how can they get away with this <beep>.God i was pissed off and they knew it mind!!!
Anyway i needed a new front number plate and surround so got that for free and a free valet/wash..BIG DEAL EH??? WANKERS..
Posted: Wed Feb 04, 2009 7:11 pm
by P_G
Good old Colebrook & Burgess, demonstaritn gthei exceptionally high standards of customr service.... again!
Chrissy, best to ring them the day before like I do just to make sure they ahve all the equipment and time booked in to do the job, if they are not sure don't bet on it being done an reschedule. A pain in the asre yes but since they have the monopoly on this region its the only thing you can do.
Posted: Wed Feb 04, 2009 7:18 pm
by chrissyr32
Shocking that you have to "check" the day before init??? They then proceeded to tell me the recall wasnt that important anyway!!!!! WTF.
Posted: Wed Feb 04, 2009 7:28 pm
by AlexW
I wonder if you'll get one of their customer service follow-up phone calls asking if you were 'highly delighted' with their service!
Posted: Wed Feb 04, 2009 7:31 pm
by chrissyr32
AlexW wrote:I wonder if you'll get one of their customer service follow-up phone calls asking if you were 'highly delighted' with their service!
HOPE SO!!!!!!!1
Posted: Wed Feb 04, 2009 7:31 pm
by iana74
Any idea what this "special tool" is? My appointment was cancelled as well, at least they told me though, albeit at 5pm the day before...... They must be sharing tools again!
Posted: Wed Feb 04, 2009 7:41 pm
by chrissyr32
iana74 wrote:Any idea what this "special tool" is? My appointment was cancelled as well, at least they told me though, albeit at 5pm the day before...... They must be sharing tools again!
God only knows but its on "BACK ORDER" lol now theres a surprise!!!!!
Posted: Wed Feb 04, 2009 8:15 pm
by booski
The dealers are full of SPECIAL TOOLS !
Posted: Wed Feb 04, 2009 9:07 pm
by P_G
chrissyr32 wrote:Shocking that you have to "check" the day before init??? They then proceeded to tell me the recall wasnt that important anyway!!!!! WTF.
They told me the same, when they realised that an RS4 doesn't have a spare wheel.
Posted: Wed Feb 04, 2009 9:14 pm
by karl
iana74 wrote:Any idea what this "special tool" is? My appointment was cancelled as well, at least they told me though, albeit at 5pm the day before...... They must be sharing tools again!
Yes, they told me it's the mixer gun which mixes the two pack adhesive/foam together.
My dealer told me they haven't got the tool when I had just pulled up on my drive in their courtesy car after dropping mine off nice and early for them to do the work. You'd think they would check they've got everything they need to do the job wouldn't you?
Posted: Wed Feb 04, 2009 9:53 pm
by al'srs4
Mines in Audi tomorrow morning, hope they have the right bloody tools to change the pads and sort this tyre pressure fault out. They are also checking out a suspicious looking damp patch on the front drivers shock. Hopefully, it won't be you know what, although I think it is.
Posted: Wed Feb 04, 2009 11:07 pm
by pippyrips
Its a disgrace.........that you are allowing them to wash your car
On a serous note, nothing surprises me with Audi customer service, my worst experiences have all been with them.