Headlight Hell
Posted: Sat Mar 08, 2014 3:08 pm
There's a lengthy back story of terrible Audi customer service to where I am now, but rather then bore eveyone with the details I'll cut to the chase.
I find myself in postion of having a broken O/S/F headlight (see picture below), with the main beam light sitting phytsically low it's housing. The fault was declaring itself with a beep and a warning appearing on the dashboard every time I started the engine. VCDS reports the fault as follows:
I'm told by my local dealer that the headlight is physically broken with "headlamp internals rattling around" and that a new one will cost around £700. I say the headlight warning was appearing on the dashboard, because it disappeared after being with the dealer to fix something else. It's unclear why the in-car warning has gone away when the VCDS error code is still active, I suspect something has been fiddled with to stop the dashboard warning coming, on whilst not fixing the underlying fault (am awaiting an explanation from the dealer).
Questions I have are:
1) From the photo does it look like a physical break is the right diagnosis or could it be something wrong with the self-levelling mechanism?
I don't know what the range of movement is for the levelling mechanism and so am not able to judge whether this is obviously broken just from looking at it.
2) Is there a setting in VCDS that can turn on/off the dashboard warning, and so explain why it went away after being with the dealer?
I've searched RossTech and couldn't find anything obvious.
Additionally I've been searching for help on how to level the xenons, but am wary of fiddling at the risk of screwing up the other headlight. It seems to be a mix of physical and VCDS adjustment and I haven't fully understood the details of how they interact.
Any input greatly appreciated, as I'm pretty sure it will fail it's next MOT as it currently stands, despite the beam pattern looking reasonable if a little low on one side.
Broken O/S/F Headlight:

Working N/S/F Headlight For Comparison:

I find myself in postion of having a broken O/S/F headlight (see picture below), with the main beam light sitting phytsically low it's housing. The fault was declaring itself with a beep and a warning appearing on the dashboard every time I started the engine. VCDS reports the fault as follows:
Code: Select all
1 Fault Found:
02770 - Headlight Swivel Module; Right
003 - Mechanical Failure - Intermittent
Freeze Frame:
Fault Status: 00100011
Fault Priority: 2
Fault Frequency: 28
Reset counter: 39
Time Indication: 0
Questions I have are:
1) From the photo does it look like a physical break is the right diagnosis or could it be something wrong with the self-levelling mechanism?
I don't know what the range of movement is for the levelling mechanism and so am not able to judge whether this is obviously broken just from looking at it.
2) Is there a setting in VCDS that can turn on/off the dashboard warning, and so explain why it went away after being with the dealer?
I've searched RossTech and couldn't find anything obvious.
Additionally I've been searching for help on how to level the xenons, but am wary of fiddling at the risk of screwing up the other headlight. It seems to be a mix of physical and VCDS adjustment and I haven't fully understood the details of how they interact.
Any input greatly appreciated, as I'm pretty sure it will fail it's next MOT as it currently stands, despite the beam pattern looking reasonable if a little low on one side.
Broken O/S/F Headlight:

Working N/S/F Headlight For Comparison:
