Argon Creative

[TonyHayers]

Personally I think what has been offered is fair.

That's it keep going, as your reputation shrinks faster than an Argon Creative rain tray.

Twice now you've blamed the customer: first for buying stuff direct from Argon instead of getting the value added service of going through yourself as the middleman and now, secondly, your insistence that the customer used the product in a way for which it wasn't designed (despite the fact that he received no warning about this).

But sure, keep going, you're just making sure that nobody here will make the mistake of buying from yourself either.

[neilparf]

Yes I am slightly biased... I also know how they work and the effort they put into producing their parts.

Really? Maybe this time then you weren't made aware of how little effort they put in to making the parts for Ross...

[neilparf]

Just looking at the photos of the parts how could they think they could send these out before they had even been fitted / used and expect the customer to be happy with them?

If I was Argon I would be offering a full refund to save any kind of reputation they may still have on this forum, I’m sure this thread will also make its way to other forums and can be found via a Google search.

Too late Coat - that saving face via full refund ship has sailed...

[neilparf]

Personally I think what has been offered is fair.

That's it keep going, as your reputation shrinks faster than an Argon Creative rain tray.

Twice now you've blamed the customer: first for buying stuff direct from Argon instead of getting the value added service of going through yourself as the middleman and now, secondly, your insistence that the customer used the product in a way for which it wasn't designed (despite the fact that he received no warning about this).

But sure, keep going, you're just making sure that nobody here will make the mistake of buying from yourself either.

This.

[MB2]

The law does state that if a fault is found with a product then the supplier/manufacturer have to repair or replace the item, they do not have to give a refund. This situation has been complicated as the parts have been used for motorsport which effectively voids the warranty, but they are still willing to help by repairing or replacing the items. This whole dicussion has been based on the customer basically saying that Argon have refused to do anything about it, when in actual fact they have offered to sort it out wih a repair or replacement. It's just not the outcome that the customer wants that's all.

Personally I think what has been offered is fair.

What a sad state of affairs that is now two people who I wouldn't buy from.

[DavidRS4]

Was contemplating buying some parts. Most certainly will not now!

[neilparf]

Potential customers fall like flies...

I feel frustrated for Argon and Carbon Goodies. It would've taken one stroke of 'doing the right thing' with Ross on Argon's part and Carbon Goodies advocating that to easily pave the way for future customers...

[TonyHayers]

Potential customers fall like flies...

I feel frustrated for Argon and Carbon Goodies. It would've taken one stroke of 'doing the right thing' with Ross on Argon's part and Carbon Goodies advocating that to easily pave the way for future customers...

I was thinking the same thing. It is frustrating. Everyone messes up at some point, its how you handle it that sets you apart (for better or worse). In fact, with my own company, we actually noticed that some of our most loyal and Fanboy-esque customers are those who, at some point, have had some sort of negative experience with our product that we sorted out. We go out of our way to surpass that negative experience with goodwill, sometimes thats with money (refunds/credits/discounts) and other times by someone at the top taking it seriously and spending time to listen and respond to their complaints.

[Rick_RS4]

i think the interior bits are awful quality but the interior parts i have had a amazing quality, that aside for the balls up the need to offer something as a goodwill if not a refund

[Surrey Sam]

i think the interior bits are awful quality but the interior parts i have had a amazing quality, that aside for the balls up the need to offer something as a goodwill if not a refund

That's not what you wrote in your car blog?

viewtopic.php?f=35&t=93026&p=668396&hilit=argon#p668396

[Rick_RS4]

i think the interior bits are awful quality but the interior parts i have had a amazing quality, that aside for the balls up the need to offer something as a goodwill if not a refund

That's not what you wrote in your car blog?

viewtopic.php?f=35&t=93026&p=668396&hilit=argon#p668396

yes the wheel was crap, and they gave up doing and i got it for free, what im referring to was the gear knobs and handbrake

[Surrey Sam]

They and their products are a joke - simple as that!

[Rick_RS4]

They and their products are a joke - simple as that!

yes im tending to agree with you

[Noyjatat]

Well its not the first time.

Just in case anyone thinks this is an isolated incident its not. I had a large number of pieces made by these guys for my B7 RS4. A few of you saw the parts. I had never taken the car on track or even down a strip. Two days after receiving the part it had begun to crack, I had driven up to AITP 5 and back when the first flaw occurred. An air pocket cracked the lacquer and had begun to spider. By the time I had made the agreement to sent it back to the guys the spidering had spread considerably.

I spoke to the guys and they agreed for me to send it back and have it looked at and repaired which it was and didn't cost me anything.

The second one came down and again a couple of days later it had developed the same problem this time in a slightly different place.

They agreed to make me a whole new piece so I took off the now spidering one and put back on the black plastic trim. After a couple of weeks they said it wouldn't be possible and that it was the red weave they were using which they would now no longer offer for the engine bay. I appreciated the time and effort they had put in, their willingness to try and correct the problem and the money and time they had sunk into making three pieces and never asked for a refund.

Unfortunately after a few more weeks it became apparent that all the pieces were showing signs of deterioration. Delamination was a problem on a lot of the edges especially the corners and more bubbles and spidering cracks (this after I had fitted ceramic tape under them to help with the heat issue as advised by them). I was very disappointing but carbon fibre is something I work with so I managed to keep them in reasonable condition myself by refurbing them every couple of weeks. But all in all they really should stay away from making items for the engine bay or any other high heat area due to their components inability to deal with the temperatures.

Looking at the images that began this thread their final examination prior to posting leaves a lot to be asked of. Some of the lads that have bought their splitters have had no problems but maybe they will start to post now someone has begun a thread on the matter. Would be good to get a number of opinions for good or ill. Maybe some will have a wander out to find the parts are still in great condition others may now find there are problems that they hadn't seen because they were so happy to have something new fitted.

This single incident could make or break them to their Audi customers, after all a lot of us are on more than one Audi forum and word of mouth spreads quickly based on how they deal with Ross

[neilparf]

Potential customers fall like flies...

I feel frustrated for Argon and Carbon Goodies. It would've taken one stroke of 'doing the right thing' with Ross on Argon's part and Carbon Goodies advocating that to easily pave the way for future customers...

I was thinking the same thing. It is frustrating. Everyone messes up at some point, its how you handle it that sets you apart (for better or worse). In fact, with my own company, we actually noticed that some of our most loyal and Fanboy-esque customers are those who, at some point, have had some sort of negative experience with our product that we sorted out. We go out of our way to surpass that negative experience with goodwill, sometimes thats with money (refunds/credits/discounts) and other times by someone at the top taking it seriously and spending time to listen and respond to their complaints.

Can't add to that Tony. My company rolls with the same ethos. Customer centric approach 100% of the time....