Post
by kidyamlo » Thu Jan 27, 2011 1:02 pm
Don't trust ECP's online stock indication. It's almost always completely inaccurate. Phone them up.
My personal experience of ECP staff (in person at the Wembley branch and also over the phone) has always resulted in sheer, teeth-pulling frustration. If you do order through them make sure that you double and even triple check that they are ordering the correct parts for your car. And then check again. And once more for good measure. They will still more than likely get it wrong. And if you want to pick items up rather than have them delivered, ask just as many times whether your parts have actually been delivered to the store. And then when the items are checked out, check again that they are correct. Dealing and communicating with ECP staff in person is like involuntarily taking part in some surreal case study for the quantification and analysis of customer service incompetence.
Apologies, still smarting, needed to vent. I could go on but I won't and your mileage may vary...