Highly Recommended Audi dealer for RS models
Posted: Wed Jan 15, 2014 2:13 am
As we all know, good Audi dealers are few and far between, especially now the techs at Camberley have left.
My RS 6 needed some fairly involved work, so on the recommendation of a forum member, I booked my car in and made the four hour round trip to Jack Barclay Audi in Wandsworth to have my car looked after. My local dealer had made a fairly inexcusable oversight when replacing the wheel bearing on my car (not for the first time) and it wasn't a job I had confidence in them completing.
On arrival at Jack Barclay I was met by Dale, the service advisor. He ran me through the job card, made recommendations and genuinely seemed interested, enthusiastic and knowledgeable about the RS 6, he offered me a tour of the workshop as thought being an RS owner I may enjoy it, I had to get back to meet DK to hand over my wheels so politely declined.
As Dale brought the loan car around, the service manager, Chris, came out to greet me, by name. He knew how far I had travelled, and again, offered me a tour of their facilities, curious now, I followed him into the workshop.
I think I counted around seven B7 RS4's, a TT RS or two, a C6 RS 6 Avant sat with it's huge engine and box out, R8's, not only new stuff, either, there was a cherished S2 sat amongst all the new stuff, too. It wasn't the TDI S Line fest I had anticipated when Dale initially offered me 'the tour'.
Chris spoke about the fact they had de-coked some B7 RS 4's, and even mentioned the B5 2.7TT engine in conversation, so I knew he had more interest than your average Audi dealer, most wouldn't remember the 2.7TT engine, and flat out deny or are completely unaware of the coking issue that all you B7 owners are all to well aware of.
Later that evening, I had a call from Adam, their master technician (from home as he was off that day!), he went through what they were going to do, answered a few questions for me, and knew tons and tons about the C6 RS , he's a genuine enthusiast and has owned a C5 RS 6 himself for the past five years.
They've gone above and beyond to help me and work around my awkward work schedule, have diagnosed issues that two other Audi dealers have been unable to and one flat out said wasn't there, they even spotted that the last Audi dealer had fitted my pads upside down...! Note, this was a different dealer to the one who managed to cock up the wheel bearing change!
I cannot fault the service at Jack Barclay at all, without going into too much detail, purely because the post is long enough as is. It is no surprise they've won the Audi UK main dealer technical cup - which Chris is clearly very proud of, the most important thing for me was that they recognised that RS owners are more particular than the chap getting his company leased 2.0 TDI A4 serviced, they know the RS range inside out - old and new, and have a genuine passion for RS models which was very clear for me to see.
I cannot recommend Jack Barclay Audi, Adam, Chris and Dale highly enough.
If you're going to book your car in, ask for Dale, and mentioned Amar with the grey RS 6, also request that Adam work on it personally.
http://www.hrowen.co.uk/audi/locations/
Jack Barclay Audi Service
65 Burr Road
Wandsworth
London
United Kingdom
SW18 4SQ
0333 240 1585
My RS 6 needed some fairly involved work, so on the recommendation of a forum member, I booked my car in and made the four hour round trip to Jack Barclay Audi in Wandsworth to have my car looked after. My local dealer had made a fairly inexcusable oversight when replacing the wheel bearing on my car (not for the first time) and it wasn't a job I had confidence in them completing.
On arrival at Jack Barclay I was met by Dale, the service advisor. He ran me through the job card, made recommendations and genuinely seemed interested, enthusiastic and knowledgeable about the RS 6, he offered me a tour of the workshop as thought being an RS owner I may enjoy it, I had to get back to meet DK to hand over my wheels so politely declined.
As Dale brought the loan car around, the service manager, Chris, came out to greet me, by name. He knew how far I had travelled, and again, offered me a tour of their facilities, curious now, I followed him into the workshop.
I think I counted around seven B7 RS4's, a TT RS or two, a C6 RS 6 Avant sat with it's huge engine and box out, R8's, not only new stuff, either, there was a cherished S2 sat amongst all the new stuff, too. It wasn't the TDI S Line fest I had anticipated when Dale initially offered me 'the tour'.
Chris spoke about the fact they had de-coked some B7 RS 4's, and even mentioned the B5 2.7TT engine in conversation, so I knew he had more interest than your average Audi dealer, most wouldn't remember the 2.7TT engine, and flat out deny or are completely unaware of the coking issue that all you B7 owners are all to well aware of.
Later that evening, I had a call from Adam, their master technician (from home as he was off that day!), he went through what they were going to do, answered a few questions for me, and knew tons and tons about the C6 RS , he's a genuine enthusiast and has owned a C5 RS 6 himself for the past five years.
They've gone above and beyond to help me and work around my awkward work schedule, have diagnosed issues that two other Audi dealers have been unable to and one flat out said wasn't there, they even spotted that the last Audi dealer had fitted my pads upside down...! Note, this was a different dealer to the one who managed to cock up the wheel bearing change!
I cannot fault the service at Jack Barclay at all, without going into too much detail, purely because the post is long enough as is. It is no surprise they've won the Audi UK main dealer technical cup - which Chris is clearly very proud of, the most important thing for me was that they recognised that RS owners are more particular than the chap getting his company leased 2.0 TDI A4 serviced, they know the RS range inside out - old and new, and have a genuine passion for RS models which was very clear for me to see.
I cannot recommend Jack Barclay Audi, Adam, Chris and Dale highly enough.
If you're going to book your car in, ask for Dale, and mentioned Amar with the grey RS 6, also request that Adam work on it personally.
http://www.hrowen.co.uk/audi/locations/
Jack Barclay Audi Service
65 Burr Road
Wandsworth
London
United Kingdom
SW18 4SQ
0333 240 1585
