Plenty of dealer complaint posts so thought I'd post a positive one for once!
My RS4 dumped most of its oil on my drive last Thursday - the common oil cooler corrosion issue had obviously caused a major failure!
A call to my nearest dealer (Newbury - 20 miles away) and a call to Audi assist, and now, four working days later, my car's back at home, fixed and cleaned. And the bill was less than expected as well as they'd managed to get some goodwill discount. I had a Q3 for a couple of days as well, courtesy of Audi assist.
Have to say I couldn't fault Newbury Audi. I had an equally good service experience with them a few months ago as well. Something's changed in recent years as previously I'd have described them as "adequate" at best! So credit where it's due.
Chris
Newbury Audi - good service
Newbury Audi - good service
Chris
06 Daytona RS4 Avant (B7)
06 Daytona RS4 Avant (B7)
Re: Newbury Audi - good service
Sweet nice to hear there are still some good ones out there, what did you think of the Q3 ?.
Re: Newbury Audi - good service
good to know as I am about 10 miles away from them
Ex RS6 C6 Driver, gone but not forgotten.. The best car I have ever owned
Newbury Audi - good service
I can recommend the sales team at Newbury too, good bunch to deal with. A generally friendly dealership, you can't say that for them all. Sometimes you can feel the eyes burning!
Re: Newbury Audi - good service
The Q3 wasn't bad at all. Went quite well (2.0 TDi I think). It had a full leather interior but some of the non-leather bits were a bit low-rent compared to the higher-end Audis. I had decent space inside for what is the smallest SUV, though. All in all I'd say it'd be a good all-round vehicle. I'd certainly consider one if I was in the market for a small SUV.PaulRS4 wrote:Sweet nice to hear there are still some good ones out there, what did you think of the Q3 ?.
It had the advanced automatic parking system which I played with for a bit on our drive. It's spooky to see the steering wheel moving on its own! I think it would take a while to get to trust it, though!
Chris
06 Daytona RS4 Avant (B7)
06 Daytona RS4 Avant (B7)
Re: Newbury Audi - good service
Ive had a mixed experience with Newbury over the years but again they made an error on my car recently and to their credit fixed it and went out of their way to get me back on board afterwards. I had a top end new A6 as a courtesy car for over 6 weeks and they gave me a v good price for some major repairs that were needed so Ill be back after that.
B7 RS4 - 07 Phantom, Silver leather, 59k. Current
B5 RS4 - 01 Avus, B7 Brake kit, Miltek cat back, Sroof, leather, optics. 66k. Current
B8 RS4 - Sepang, BO, Roof, Sports Sold
C5 RS6 + # 296 Ebony black, full optics, titans, carbon and natural leather - sold and missed
B7 RS4 Avant Daytona Pearl, black optics, SS+, buckets, privacy. Sold
B5 RS4 - MRC 420. Gone but not forgotten.
B5 RS4 - 01 Avus, B7 Brake kit, Miltek cat back, Sroof, leather, optics. 66k. Current
B8 RS4 - Sepang, BO, Roof, Sports Sold
C5 RS6 + # 296 Ebony black, full optics, titans, carbon and natural leather - sold and missed
B7 RS4 Avant Daytona Pearl, black optics, SS+, buckets, privacy. Sold
B5 RS4 - MRC 420. Gone but not forgotten.
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