Warranty Direct the truth !
Posted: Wed Jul 23, 2008 10:21 am
Well I have just had a new gearbox and It cost me £109.00 !
A lot of work to get it throught the claim but once I gave in to WD they did everything they should have done with no delay or arguement.
My problem was that I paid a premium for the Main Dealer rate warranty and their policy says "we reserve the right to take the vehicle to the repairer of our choice"
In their choice it is a Transmission Specilaist in Bigglewade Bedfordshire !
After a week I knew that WD were not going to pay AUDI to fix it.
So I spoke to A1 Premier Transmissions on 01767 601207 the main man is Dave. Mine was their 5th RS6 and thaty have done a very good job. It cost WD under 3k inc vat and all the friction material was replaced. The faul was a filter assmebly had split and teh box was sucking up air not fluid. Once A1 had done their bit they took it to AUDI for a diagnostic check and a new flash of the gearbox ECU.
It came back to me yesterday am early and is spot on. 1 year warranty with A1 and I would recommend them highly.
Warranty Direct did everything they should have done once it fell in line with their policy. The policy is black and white. There is no grey and they will not do anything else.
Would I buy another WD policy as mine saved me 2k but beware as a claim is not as easy as you think.
A lot of work to get it throught the claim but once I gave in to WD they did everything they should have done with no delay or arguement.
My problem was that I paid a premium for the Main Dealer rate warranty and their policy says "we reserve the right to take the vehicle to the repairer of our choice"
In their choice it is a Transmission Specilaist in Bigglewade Bedfordshire !
After a week I knew that WD were not going to pay AUDI to fix it.
So I spoke to A1 Premier Transmissions on 01767 601207 the main man is Dave. Mine was their 5th RS6 and thaty have done a very good job. It cost WD under 3k inc vat and all the friction material was replaced. The faul was a filter assmebly had split and teh box was sucking up air not fluid. Once A1 had done their bit they took it to AUDI for a diagnostic check and a new flash of the gearbox ECU.
It came back to me yesterday am early and is spot on. 1 year warranty with A1 and I would recommend them highly.
Warranty Direct did everything they should have done once it fell in line with their policy. The policy is black and white. There is no grey and they will not do anything else.
Would I buy another WD policy as mine saved me 2k but beware as a claim is not as easy as you think.